Currently the Head of Design Platforms at athenahealth, Jen leads teams focused on Experience Measurement & Insights, Design Systems, and DesignOps. Her group's charter is to empower the entire organization to innovate, design, and build great experiences.
Jen has spent 20 years helping organizations utilize human-centered design to gain business advantage and ensure end-user value. Prior to joining athenahealth, she was a director at Nielsen Norman Group, conducting user research, consulting, and teaching courses worldwide on topics including persuasive web design, information architecture, navigation, web analytics, and web-based social strategies.
Since 1996, Jen has consulted to over 60 organizations in a variety of sectors including healthcare, retail, government, financial services, lodging, transportation and charitable organizations.
Jen has a B.F.A. in Architecture from the Massachusetts College of Art and Design.