Customer Service Representative

POLAND, Gdansk Garnizon

Who we are

  • UXPin is the collaborative UX design platform used by the best designers in over 150 countries worldwide. From wireframing to prototyping and hi-fidelity mockups, UXPin brings pure pleasure to the creative work of great technology & media companies.
  • With offices in Silicon Valley (Mountain View) and Poland (Gdańsk), you will get the opportunity to work on an international team of a fast growing early stage startup.
  • UXPin raised capital from Andreessen/Horowitz (Facebook, Airbnb, Lyft…), Freestyle Capital (Typekit, Intercom, About.me…), Gil Penchina (LinkedIn, Paypal) and others to conquer the market of design tools.
  • We’re proud design enthusiasts and want to empower businesses and individuals all over the world with the ease of our creative process. Join us!

What we need

  • Fluent English and excellent communication skills. They are vital to work in a multicultural environment as well as with customers spread all over the world.
  • Good understanding of digital design and technical knowledge. You won't be asked to code or design anything, but it's important that you find a common language with software engineers and designers. Especially, when it comes to solving our customers’ technical issues
  • Copywriting skills needed for creating knowledge base, tutorials and Blog posts.
  • Social media star. Tweets, Facebook, Slack and open forums are a major part of being close to our customers.
  • A multitasker who manages time effectively and is comfortable wearing multiple hats, easily switching gears in a fast-paced startup environment.
  • Team player who takes responsibility for identifying and implementing new processes to contribute to the success of the Team and the entire company.
  • Able to work evening hours if required.

What you’ll do

  • Build sustainable relationships with our customers through multiple communication channels.
  • Handle customer queries, troubleshooting, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Collaborate closely with Product team to stay updated on product knowledge.
  • Partner up with Revenue team to meet and exceed customers expectations.
  • Impact company goals by addressing problems efficiently.

What you will get

Hi end equipment
Hi-end equipment

You will get a brand new
MacBook Pro and whatever you need to work.

Healthcare
Healthcare

You will get private healthcare set.

Free lunches
Lunches4five

Everyday you can eat a lunch for 5PLN.

Help with relocation
Help with relocation

Living in other city isn't a problem.
We will help you with relocation.

Work on two continents
Work on 2 continents

You will have the opportunity to travel to
the US or to Europe and work in one of our offices.

Stock options
Stock options

You will get option to be
a part of UXPin owners!

Flexible working hours
Flexible hours

You don't have to be nine-to-five kind of person :)
Do you want to start at 10 a.m? No problem with that!

Get in touch

Hi, I am Dominika and I take care of Customer Service Team at UXPin.
Apply today and we could arrange a call or meeting to answer all your questions.
Apply Now

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