Customer Service Representative

POLAND, Gdansk Garnizon

Who we are?

  • UXPin is the collaborative UX design platform used by the best designers in over 150 countries worldwide. From wireframing to prototyping and hi-fidelity mockups, UXPin brings pure pleasure to the creative work of great technology & media companies.
  • Companies such as Microsoft, Ogilvy, NBC, GoPro, Netflix joined us as customers (among thousands of others!), investors such as a16z, Freestyle Capital and others supported us with capital and advisors such as Hiten Shah and Irene Au (Former Google And Yahoo UX Lead) with their knowledge.
  • We’re proud design enthusiasts and want to empower businesses and individuals all over the world with the ease of our creative process. Join us!

What we need

  • Fluent English and well-developed communication style (written and verbal).
  • Any experience with design tools (Sketch, Invision, PS, etc.).
  • UXPin ambassador in social media and communities.
  • Ability to ‘decode’ complex issues and make them easy to understand.
  • Empathy and strong listening skills.
  • Excellent organization skills and ability to multitask to effectively prioritize and manage workflow.
  • Decision maker with critical thinking skills.
  • Experience with any support tool (Freshdesk, Intercom, Zendesk, etc.)
  • Technical knowledge: JavaScript, HTML, CSS would be nice to have.

What you’ll do

  • Full-time shift job: 9 a.m - 5 p.m / 4 p.m - 12 a.m (weekly evening shifts paid extra).
  • Become product expert through internal workshops and knowledge base.
  • Provide technical support for new and pro users of UXPin.
  • Respond to messages on social media and community platforms.
  • Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Create and follow processes for better customer experience.
  • Help us turn customer feedback into helpful educational content, both internally and for UXPin users.
  • Build sustainable relationships with our customers through multiple communication channels.
  • Share knowledge and build expertise in your own respected areas to help the Team learn and grow.
  • Analyze work results and present to the Team and across the company.

What you will get

Hi end equipment
Hi-end equipment

You will get a brand new
MacBook Pro and whatever you need to work.

Work on three continents
Work on 3 continents

Be a part of a truly awesome team located
across three continents in Poland, Japan and the US!

Competetive Salary
Competitive salary

Competitive salary


Health care package.

Spotify and kickass headphones
Spotify Premium

Kickass headphones
and Spotify Premium for free.

Help with relocation
Help with relocation

Living in other city isn't a problem.
We will help you with relocation.

Flexible working hours
Flexible hours

You don't have to be nine-to-five kind of person :)
Do you want to start at 10 a.m? No problem with that!

Get in touch

Hi, I am Dominika and I take care of Customer Service Team at UXPin.
Apply today and we could arrange a call or meeting to answer all your questions.
Apply Now

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