{"id":12037,"date":"2021-10-06T16:33:00","date_gmt":"2021-10-06T23:33:00","guid":{"rendered":"https:\/\/www.uxpin.com\/studio\/?p=12037"},"modified":"2024-09-09T19:33:14","modified_gmt":"2024-09-10T02:33:14","slug":"how-to-run-an-insightful-usability-test","status":"publish","type":"post","link":"https:\/\/www.uxpin.com\/studio\/blog\/how-to-run-an-insightful-usability-test\/","title":{"rendered":"What is Usability Testing and How to Run It?"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"513\" src=\"https:\/\/www.uxpin.com\/studio\/wp-content\/uploads\/2021\/10\/What-is-Usability-Testing-1024x513.png\" alt=\"What is Usability Testing\" class=\"wp-image-31931\" srcset=\"https:\/\/www.uxpin.com\/studio\/wp-content\/uploads\/2021\/10\/What-is-Usability-Testing-1024x513.png 1024w, https:\/\/www.uxpin.com\/studio\/wp-content\/uploads\/2021\/10\/What-is-Usability-Testing-599x300.png 599w, https:\/\/www.uxpin.com\/studio\/wp-content\/uploads\/2021\/10\/What-is-Usability-Testing-768x385.png 768w, https:\/\/www.uxpin.com\/studio\/wp-content\/uploads\/2021\/10\/What-is-Usability-Testing.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-weight: 400;\">Usability testing is a crucial part of the <\/span><a href=\"https:\/\/www.uxpin.com\/studio\/blog\/stages-design-thinking-process\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">design thinking process<\/span><\/a><span style=\"font-weight: 400;\">. It&#8217;s an opportunity for UX teams to present their solutions to those whose problems they&#8217;re trying to solve\u2014a nerve-racking and exciting experience!<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">UXPin is the world&#8217;s most sophisticated prototyping and usability testing design tool. Using <\/span><a href=\"https:\/\/www.uxpin.com\/merge\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">UXPin with Merge<\/span><\/a><span style=\"font-weight: 400;\"> technology, designers can create high-fidelity prototypes with final product functionality using fully interactive and ready code components. With UXPin, you get accurate testing and meaningful participant feedback. <\/span><a href=\"https:\/\/www.uxpin.com\/sign-up\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Sign up for a 14-day free trial<\/span><\/a><span style=\"font-weight: 400;\"> to experience advanced prototyping and testing with UXPin!<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-usability-testing\"><span style=\"font-weight: 400;\">What is Usability Testing?<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Usability testing (also called usability studies) tests user interfaces and flows with real users. A UX researcher (moderator or facilitator) will ask a participant to complete a series of tasks (usually on a digital product prototype) while observing their behavior and actions.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The moderator might ask the participant to verbalize their thoughts and actions so UX researchers can understand how the person thinks and feels as they use the prototype.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-why-do-ux-teams-conduct-usability-tests\"><span style=\"font-weight: 400;\">Why do UX Teams Conduct Usability Tests?<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Usability testing provides UX teams with valuable feedback and user insights, including:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Validating design concepts to solve users&#8217; problems<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Exposing usability problems to fix<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Discovering opportunities for improvement<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Learn more about the users<\/span><\/li><\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">Usability testing is an iterative process of testing, exposing issues\/learning about the user, making adjustments, and retesting.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The ultimate goal of the usability testing process is to fix and improve prototypes as much as possible before the design handoff, where engineers start the development process.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-usability-vs-user-experience-testing\"><span style=\"font-weight: 400;\">Usability vs User Experience Testing<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">There is often confusion and debate over the difference between usability testing vs. user experience testing. It&#8217;s incorrect to use these terms interchangeably because they refer to different areas of testing.<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Usability testing<\/b><span style=\"font-weight: 400;\"> &#8211; tests the product&#8217;s usability and performance\u2014user interfaces, navigation, microinteractions, etc.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>User experience testing<\/b><span style=\"font-weight: 400;\"> &#8211; tests the user&#8217;s enjoyment and satisfaction while using a digital product.<\/span><\/li><\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">While we define these terms differently, UX researchers test usability and user experience at the same time.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">For example, one UX researcher might observe how the participant completes a task during a usability study <\/span><i><span style=\"font-weight: 400;\">(usability testing)<\/span><\/i><span style=\"font-weight: 400;\">, while another researcher studies the user&#8217;s actions and behavior <\/span><i><span style=\"font-weight: 400;\">(user experience testing)<\/span><\/i><span style=\"font-weight: 400;\">.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">These are two important metrics to consider during product testing. If a user can complete a task, UX designers might see this as a job well done. But what if the user was frustrated during the process? They&#8217;ll likely switch to a competing product with a better user experience.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-types-of-usability-testing\"><span style=\"font-weight: 400;\">Types of Usability Testing<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">There are two primary usability testing methods:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Moderated tests<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Unmoderated tests<\/span><\/li><\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">UX teams can apply both of these methods to remote and usability lab (face-to-face) testing.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-moderated\"><span style=\"font-weight: 400;\">Moderated<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">During a moderated usability study, the facilitator interacts with the participant, asking them to complete tasks while observing and asking questions.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">UX teams can conduct usability studies in a lab or remotely using Zoom, Skype, or purpose-built testing tools.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Advantages of moderated usability testing:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Moderator ensures the participant understands and completes the tasks correctly<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Moderator can engage with the participant, asking questions about their actions, responses, and behavior<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The above points provide UX teams with accurate, meaningful feedback<\/span><\/li><\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">Disadvantages of moderated usability testing:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Requires lots of planning to find a venue, participants, align with team schedules, organize equipment, etc.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Requires more resources, increasing testing costs<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Limited participants due to cost and time constraints<\/span><\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-unmoderated\"><span style=\"font-weight: 400;\">Unmoderated<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">During an unmoderated usability study, the facilitator is absent but provides the participant with instructions to complete a series of tasks.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The participant might complete these tasks in a lab environment, the field (where the users will typically use the product), or remotely.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Advantages of unmoderated usability testing:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Researchers can test multiple participants at the same time<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fewer resources make unmoderated testing significantly cheaper<\/span><\/li><\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">Disadvantages of unmoderated usability testing:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Relies on participants understanding tasks and instructions without guidance\u2014might lead to uncompleted tasks or inconsistent test results<\/span><\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-usability-testing-methods\"><span style=\"font-weight: 400;\">Usability Testing Methods<\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-card-sorting\"><span style=\"font-weight: 400;\">Card Sorting<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Card sorting is an early-stage usability method for testing element hierarchy and establishing <\/span><a href=\"https:\/\/www.uxpin.com\/studio\/blog\/organizing-information\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">information architecture<\/span><\/a><span style=\"font-weight: 400;\">.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The moderator presents a group of topics or categories for the participant to sort\u2014usually by importance or group by relevance.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-paper-prototyping\"><span style=\"font-weight: 400;\">Paper Prototyping<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Paper prototyping is another early-stage usability method where UX teams test user flows and information architecture.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">UX teams rarely test paper prototypes with participants because usability tests are expensive, and paper prototyping doesn&#8217;t provide meaningful user feedback.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Still, paper prototypes can provide some insights into the user&#8217;s navigational expectations.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-digital-low-fidelity-prototype-testing\"><span style=\"font-weight: 400;\">Digital Low-Fidelity Prototype Testing<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Digital low-fidelity prototypes use a series of wireframes to test user flows and simple navigation. Like paper prototypes, low-fidelity prototyping provides limited feedback about the user experience.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-high-fidelity-prototype-testing\"><span style=\"font-weight: 400;\">High-Fidelity Prototype Testing<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Testing <\/span><a href=\"https:\/\/www.uxpin.com\/studio\/blog\/high-fidelity-prototyping-low-fidelity-difference\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">high-fidelity prototypes<\/span><\/a><span style=\"font-weight: 400;\"> allows UX teams to get accurate, meaningful feedback. Participants use a fully functioning replica of the final product to complete tasks.<\/span><\/p>\n\n\n\n<p><a href=\"https:\/\/www.uxpin.com\/merge\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">UXPin Merge<\/span><\/a><span style=\"font-weight: 400;\"> lets designers connect design elements with interactive components that also devs use to create high-fidelity prototypes with final product functionality. By designing with code components, participants can interact with a UXPin prototype better than any other design tool.<\/span><\/p>\n\n\n\n<p><b><i>Why not try usability testing with <\/i><\/b><a href=\"https:\/\/www.uxpin.com\/sign-up\" target=\"_blank\" rel=\"noopener\"><b><i>UXPin&#8217;s 14-day free trial<\/i><\/b><\/a><b><i>!<\/i><\/b><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-click-tracking\"><span style=\"font-weight: 400;\">Click Tracking<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Click tracking examines where users click or tap on a prototype. UX designers can use this information to see where participants most frequently click (or tap on mobile).<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Click tracking can help validate link structure or whether participants can easily identify buttons and CTAs.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-eye-tracking\"><span style=\"font-weight: 400;\">Eye Tracking<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">UX researchers use eye-tracking devices to learn how participants explore user interfaces or what elements catch the eye first. These insights can help UX designers decide how to prioritize screen layouts or where to place CTAs.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-conduct-a-successful-usability-test-in-6-easy-steps\"><span style=\"font-weight: 400;\">How to Conduct a Successful Usability Test in 6 Easy Steps<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">It&#8217;s crucial to have a plan and objectives for usability testing. Without a plan and goals, UX researchers won&#8217;t know what to test or the value of the test results.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">We&#8217;ve broken usability testing into six easy steps:<\/span><\/p>\n\n\n\n<ol class=\"wp-block-list\"><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Define Goals<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Choose the Test<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Create User Tasks<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Write a Research Plan<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conduct the Test<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Draft a Report<\/span><\/li><\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-step-1-define-goals\"><span style=\"font-weight: 400;\">Step 1 &#8211; Define Goals<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">The first step is to define the usability study&#8217;s goals. These goals might ask broad or specific questions, for example:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Broad:<\/b> <i><span style=\"font-weight: 400;\">Which checkout method can user&#8217;s complete the fastest?<\/span><\/i><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Specific:<\/b> <i><span style=\"font-weight: 400;\">Does animating a button increase clicks?<\/span><\/i><\/li><\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">It&#8217;s important to prioritize goals and limit testing to a specific question you want to answer\u2014like testing an eCommerce checkout flow or completing a new user sign-up process.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">It&#8217;s tempting to make the most of usability test sessions and get as much feedback as possible, but this could lead to user fatigue and inaccurate results.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-step-2-choose-the-correct-test\"><span style=\"font-weight: 400;\">Step 2 &#8211; Choose the Correct Test<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Once you know what you want to test, you can choose a suitable usability testing method.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">In our free eBook, <\/span><a href=\"https:\/\/www.uxpin.com\/studio\/ebooks\/guide-to-usability-testing\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">The Guide to Usability Testing<\/span><\/a><span style=\"font-weight: 400;\">, we outline 30 different usability testing methods, which to apply, and when.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">We divide usability tests into four categories:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Scripted<\/b><span style=\"font-weight: 400;\"> \u2014 These tests analyze the user&#8217;s product interaction based on set instructions, with specific goals and individual elements. (tree testing, hallway usability tests, benchmark testing)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Decontextualized<\/b><span style=\"font-weight: 400;\"> \u2014 Ideal for preliminary user testing and user research (see <a href=\"https:\/\/wearebrain.com\/blog\/customer-ux-ui\/user-vs-usability-testing\/\" target=\"_blank\" rel=\"noopener\">the difference between user testing and usability testing<\/a>). These tests don&#8217;t involve the product necessarily, but analyze generalized and theoretical topics, targeting idea generation and broad opinions. (user interviews, surveys, card sorting)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Natural (or near-natural)<\/b><span style=\"font-weight: 400;\"> \u2014 Researchers analyze users in the environment where they&#8217;ll use the product most often. These tests examine how users behave, pinpointing their feelings with accuracy, at the cost of control. (field and diary studies, A\/B testing, first-click testing, beta testing)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Hybrid<\/b><span style=\"font-weight: 400;\"> \u2014 These experimental tests forego traditional methods to take a distinctive look at the user&#8217;s mentality. (participatory design, quick exposure memory testing, adjective cards)<\/span><\/li><\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">Once you select the testing method(s), you can share them with the team, summarizing your goals and tactics in a usability planning document.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-step-3-create-your-user-tasks\"><span style=\"font-weight: 400;\">Step 3 &#8211; Create Your User Tasks<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Everything you present to participants during usability testing, including questions and phrasing, impacts their response.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Usability tasks<\/span><span style=\"font-weight: 400;\"> are either open or closed, and your tests should incorporate a healthy mix of both:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Closed<\/b><span style=\"font-weight: 400;\"> &#8211; A closed task offers little room for interpretation\u2014the user is given a question with clearly defined success or failure <\/span><i><span style=\"font-weight: 400;\">(&#8220;Find a venue that can seat up to 12 people&#8221;)<\/span><\/i><span style=\"font-weight: 400;\">. <\/span><b>Closed tasks produce quantitative and accurate test results<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Open<\/b><span style=\"font-weight: 400;\"> &#8211; By contrast, participants can complete open tasks in several ways. These are &#8220;sandbox&#8221; style tasks: <\/span><i><span style=\"font-weight: 400;\">&#8220;Your friends are talking about Optimal Workshop, but you&#8217;ve never used it before. Find out how it works.&#8221;<\/span><\/i> <b>Open tasks produce qualitative and sometimes unexpected results<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">Moderators must be mindful of <\/span><i><span style=\"font-weight: 400;\">how<\/span><\/i><span style=\"font-weight: 400;\"> they phrase questions to avoid bias.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">For example, you want to know how a user will find a gift for their mother on an eCommerce store. If you phase the question as &#8220;can you <\/span><b><i>search<\/i><\/b><span style=\"font-weight: 400;\"> for a mother&#8217;s day gift in our store?&#8221; it might suggest that the participant use the search function instead of following their natural intuition. This question also sounds more like an instruction than a question.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">A better way to phrase this question might be, &#8220;how would you find a mother&#8217;s day gift in our store?&#8221;<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-step-4-write-a-usability-research-plan-document\"><span style=\"font-weight: 400;\">Step 4 &#8211; Write a Usability Research Plan Document<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">A usability research plan document should cover seven sections:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Background \u2014<\/b><span style=\"font-weight: 400;\"> In a single paragraph, describe the reasons and events leading to the user research.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Goals \u2014 <\/b><span style=\"font-weight: 400;\">In bullet points, summarize what the study hopes to accomplish. Phrase the goals objectively and concisely. Instead of &#8220;Test how users like our new checkout process,&#8221; write &#8220;Test how the new checkout process affects conversions for first-time users.&#8221;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Questions \u2014<\/b><span style=\"font-weight: 400;\"> List out around 5-7 questions you&#8217;d like the study to answer<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Tactics \u2014 <\/b><span style=\"font-weight: 400;\">Where, when, and how UX researchers will conduct tests. Explain why you&#8217;ve chosen this particular test.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Participants \u2014 <\/b><span style=\"font-weight: 400;\">Describe the type of user you are studying, including their behavioral characteristics. You could even attach personas for more context.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Timeline \u2014 <\/b><span style=\"font-weight: 400;\">Recruitment start dates, test start and end dates\/times, and when stakeholders can expect results.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Test Script \u2014 <\/b><span style=\"font-weight: 400;\">Include a script if you have one prepared.<\/span><\/li><\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">Encourage suggestions and feedback from stakeholders to ensure everyone is on board, and you haven&#8217;t missed anything.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Further reading &#8211; <\/span><a href=\"https:\/\/www.smashingmagazine.com\/2012\/01\/ux-research-plan-stakeholders-love\/#a-sample-ux-research-plan\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">The Plan That Stakeholders Love: The One-Pager<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-step-5-conduct-the-test\"><span style=\"font-weight: 400;\">Step 5 &#8211; Conduct the Test<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Here are some times for conducting usability testing:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Make participants comfortable<\/b><span style=\"font-weight: 400;\"> \u2014 Remind participants that you are testing the product, not their capabilities. Creating a script beforehand will ensure the moderator&#8217;s instructions, phasing, and tone are consistent.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Don&#8217;t interfere<\/b><span style=\"font-weight: 400;\"> \u2014 This avoids bias and may reveal user behavior insights you hadn&#8217;t predicted. Meaningful insights come from participants interacting with the product in ways you never expected. Observe natural human behavior and let them inspire feature improvements.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Record the session \u2014<\/b><span style=\"font-weight: 400;\"> Teams may need to review usability studies at a later point.&nbsp;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Collaborate<\/b><span style=\"font-weight: 400;\"> \u2014 A Rainbow Spreadsheet allows everyone to record their interpretations of each usability test. UX researchers can compare notes to see what they observed in common and any unique observations. Rainbow Spreadsheets worked well to summarize results for stakeholders during our team&#8217;s Yelp redesign exercise. (Source: <\/span><a href=\"https:\/\/www.smashingmagazine.com\/2013\/04\/rainbow-spreadsheet-collaborative-ux-research-tool\/\"><span style=\"font-weight: 400;\">Rainbow Spreadsheets by Tomer Sharon<\/span><\/a><span style=\"font-weight: 400;\">)<\/span><\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-step-6-draft-a-report\"><span style=\"font-weight: 400;\">Step 6 &#8211; Draft a Report<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">A usability study report is an effective way to summarize results to share with stakeholders.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Here are some tips for compiling a usability report:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Don&#8217;t be vague<\/b><span style=\"font-weight: 400;\"> \u2013 <\/span><i><span style=\"font-weight: 400;\">&#8220;Users couldn&#8217;t buy the right product&#8221;<\/span><\/i><span style=\"font-weight: 400;\"> isn&#8217;t very helpful because it doesn&#8217;t explain why. Explain the specific issue from a UX perspective\u2014<\/span><i><span style=\"font-weight: 400;\">&#8220;users couldn&#8217;t buy the right product because they couldn&#8217;t find the search bar.&#8221;<\/span><\/i><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Prioritize issues<\/b><span style=\"font-weight: 400;\"> \u2013 Categorizing and prioritizing usability issues will help design teams know where to start. We recommend categorizing the report (e.g., Navigation Issues, Layout Issues, etc.) and using color codes for priorities (Low\/Medium\/High).<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Include recommendations<\/b><span style=\"font-weight: 400;\"> \u2013 Lastly, you&#8217;ll want to include the team&#8217;s recommendations to fix usability issues, so stakeholders know there is a solution.<\/span><\/li><\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">Other considerations for a usability report include:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Formal usability report<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Supporting charts, graphs, and figures<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Previous testing documentation&nbsp;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Videos or audio tracks of the test<\/span><\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-usability-testing-with-uxpin\"><span style=\"font-weight: 400;\">Usability Testing With UXPin<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">UXPin<\/span><span style=\"font-weight: 400;\"> is a comprehensive design and prototyping tool. Unlike other design tools, UXPin doesn&#8217;t require plugins and apps to fulfill wireframing, mockups, prototyping, and testing requirements.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">And UXPin does so much more! With <\/span><a href=\"https:\/\/www.uxpin.com\/docs\/editor\/states\/\"><span style=\"font-weight: 400;\">states and interactions<\/span><\/a><span style=\"font-weight: 400;\"> in your prototype you can enhance participant&#8217;s product interaction while providing you with meaningful feedback and results!<\/span><\/p>\n\n\n\n<p><a href=\"https:\/\/www.uxpin.com\/sign-up\"><span style=\"font-weight: 400;\">Try UXPin for 14-days<\/span><\/a><span style=\"font-weight: 400;\"> and experience a whole new world of UX design, prototyping, and usability testing!<\/span><\/p>\n\n\n\n<div class=\"wp-block-button is-style-fill\"><center><a class=\"btn btn-flat btn-large btn-content-width\" href=\"https:\/\/www.uxpin.com\/sign-up\" target=\"_blank\" rel=\"noopener\">Try UXPin for free<\/a><\/center><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Usability testing is a crucial part of the design thinking process. It&#8217;s an opportunity for UX teams to present their solutions to those whose problems they&#8217;re trying to solve\u2014a nerve-racking and exciting experience! UXPin is the world&#8217;s most sophisticated prototyping and usability testing design tool. Using UXPin with Merge technology, designers can create high-fidelity prototypes<\/p>\n","protected":false},"author":3,"featured_media":31931,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,71,21,176,6],"tags":[],"class_list":["post-12037","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-documentation","category-usability-2","category-user-research","category-ux-design"],"yoast_title":"How to Run an Insightful Usability Test","yoast_metadesc":"Get to know all about usability testing, how different it is from user testing, and how to conduct it properly.","acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Run an Insightful Usability Test<\/title>\n<meta name=\"description\" content=\"Get to know all 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