When Larry Sawyer joined PayPal as a senior UX designer in 2014, he was tasked with making PayPal’s internal apps not just easier to use but more robust.
Sawyer’s typical projects involve building internal apps that help numerous PayPal teams. A few of these projects include site reliability engineering, ensuring the PayPal sites and all their products work seamlessly and reliably. To do so requires large-scale prototyping and testing. Which is made harder when you’re the world’s leading online payments system where data complexity is a given and data security a must.
On a regular basis, Sawyer might have 38 different projects active in UXPin. And, as the company and its offerings mature, he’s found that the apps themselves have become far more complex and rich. To speed development, Sawyer meets with engineers and systems architects for an hour every day, going through the design status of hot projects, even refining them on the fly.
Sawyer can’t stress enough how much easier collaboration is now with UXPin. Currently working with 5-6 different teams, he can easily send product managers and senior management UXPin URLs, get their feedback and move on quickly. In fact, he tries to arrive in the office early to respond to UXPin-generated emails where non-technical product staff have left pins to show what changes they want, making it simple for Sawyer to know exactly what to address.
UXPin has also helped Sawyer and his colleagues score big wins with senior executives. For example, when a senior director from the field wanted to show upper management what an app he wanted to build to solve a customer service interaction issue, Sawyer was able to not just “put the idea on a piece of paper,” as was requested, by create a powerful mock-up that went all the way up to PayPal CTO and team, who loved the application and quickly green-lighted it.