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We invest in greater customer focus. UX Design means more than just UI.

Jerry Cao
Jerry Cao

We're all ears

2012 meant a huge increase in the number of customers for us, so it was by all means a very successful UXPin year!

But with success comes responsibility*.

Our customers have a wide range of needs and send more feedback than ever before (thank you!). However, we in the UXPin team hasn’t had the manpower to interact with, listen to and help our customers to the extent that we like to. We were all ears, and available for you as often as we could (hope you felt that!)… but well we just want more! You deserve that. We want to be customers obsessed! We’re starting today!

Please welcome Markus Zwick, our customer success coach! Markus, originally from Sweden, made UXPin internally international. He’s definitely bringing new way of thinking into company and we’re proud to have him on board! Let’s hear him!

“Today UXPin welcomed the latest addition to the team. This person will dedicate all his time to improve your experience while interacting with the UXPin product. This include listening to your needs or questions and to convey all of it to the rest of the team. It also includes the task of creating tutorials in our knowledge base.

This person is no other than myself – Markus. One of the first things that people often notice about me is that huge curiosity that I’ve got for everything IT. This curiosity is one of the main reasons why I chose to work in this company, and also the reason why I’ve got much professional experience as well as an academic degree in IT. By now that curiosity has generated a lot of knowledge of IT, User Experience Design and the UXPin product – knowledge that I’ll make sure to use to enhance your experience while working with UXPin! The faith I have in this fantastic product and the team are the two other main reasons.

As a conclusion I’ll once again emphasize the fact that the reason I’m working here is to listen to your needs and questions. UXPin consist of a bunch of extremely experienced and innovative professionals in the field of User Experience Design, so I’m 100 % sure that no request will be too big or impossible for us to carry out. Thus, do not hesitate to tell us what you think that we need to add, improve or even remove!

I’m looking forward to hearing from you all and wish you a truly successful and happy new year!

All the best regards, 
Markus Zwick, UXPin Customer Success Coach”

ps. You can contact Markus via e-mail markus.zwick[at]uxpin[dot]com

*Almost exact Spiderman’s saying

Jerry Cao

by Jerry Cao

Jerry Cao is a content strategist at UXPin where he gets to put his overly active imagination to paper every day. In a past life, he developed content strategies for clients at Brafton and worked in traditional advertising at DDB San Francisco. In his spare time he enjoys playing electric guitar, watching foreign horror films, and expanding his knowledge of random facts. Follow him on Twitter.

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